Professional Experience

Customer Service Training Supervisor

Denver, CO

October 2008 - Present

• Created and implemented a new hire training program for the central reservations office.
• Conducted new hire training orientations.
• Provided in-depth training of reservations software and customer service standards.
• Managed/created social media sites. (i.e. Facebook, Twitter)
• Increased office morale through weekly/monthly incentive contests. 
• Improved customer service of the central reservations office through weekly training sessions.
• Supervised reservation agents and daily operating functions of the call center.
• Conducted performance evaluations of all customer service agents and provided follow-up training when necessary.
• Assisted in the recruiting and selection of applicants for open Customer Service positions.
• Resolved customer complaints and issues.

Summer Internship

La Paz, Bolivia

Summer 2008

• Created and executed weekly events for the hostel.
• Effectively coordinated with all departments to ensure events ensued without any setbacks.
• Developed strong relationships with international travelers to create repeat customers/referrals.
• Formed new reception procedures to improve customer service.

Kitchen Manager

Fort Collins, CO

August 2007-May 2008

• Spearheaded a team of hard working individual to accurately and efficiently fulfill customer needs.
• Monitored and integrated food safety guidelines into cuisine preparation.
• Accurately and efficiently placed food orders.  
• Crew Worker from October 2004-May 2006